Best Adoption - Private Sector


Company Profile:

Changi Airport Group (Singapore) Pte Ltd (CAG) was formed in June 2009. As the company managing Changi Airport, CAG undertakes key functions focusing on airport operations and management, air hub development, commercial activities and airport emergency services. CAG also manages Seletar Airport and through its subsidiary Changi Airports International, invests in and manages foreign airports.

Product Description:

A Smart Airport is a microcosm of and a gateway to a Smart Nation. Being the first and last touch-point for many people travelling through Singapore, it is imperative for Changi Airport to maintain the airport’s edge through continued investment in its Smart Airport capability development and continued close collaboration with government agencies and respective airport partners.

However, the deployment of new technologies alone will no longer be sufficient to keep Changi Airport ahead, as systems and applications become more readily available and commoditised. Increasingly, the ‘smartness’ of an airport will hinge on Changi Airport’s strategic capabilities to collect data and intelligent leverage on the data to become even more efficient, deliver excellent service and enrich customer experience.