Most Promising Innovation - Silver


Company Profile:

Wiz.Ai is a fast-growing company deploying cutting edge conversational voice AI technology into enterprises. Backed by globally leading R&D team of scientists, researchers, linguists, industry experts, Wiz is constantly pushing the boundaries of humanistic AI conversation for ASEAN languages.

With diverse industrial modules, Wiz increases customer satisfaction with seamless and personalised experiences, realises tremendous cost savings with handling large call volumes and drastically improve productivity for customer outreach in scale.

Product Description:

The A.I. Virtual Talkbot solution enables enterprises to apply ‘voice-enabled interaction’ over multiple communication mediums (mobile, WhatsApp calls and in-app call conversation) to automate customer service support.

By applying human-like emotion and tonality, the WIZ Talkbot is able to effectively engage and serve customers, and has pioneered the use of such technology for Singlish, Singapore Mandarin, Bahasa Indonesia, and other regional vernacular languages.

The WIZ A.I. Virtual Talkbot is powered by proprietary deep technologies to enable human-like conversational capability with emotions and tonality, including automatic speech recognition (ASR), natural language understanding (NLU), natural language processing (NLP), real-time text-to-speech (TTS), and multi-round dialogue technology.